Refund policy

All Bosley Store Products are eligible for a full refund within thirty (30) days of purchase, provided that the return includes all packaging and materials. Returns exceeding thirty (30) days, will be accepted up to 60 days after purchase and are eligible for a refund, less 20% restocking fee of the purchase price.

Buyer is responsible for return shipping. Buyer is responsible providing tracking information and shipping details. Bosley is not responsible for lost or unreceived returns. Upon request, Bosley can provide a return label, return shipping fees will be deducted from the refund.

In order to have your return or exchange processed:

You must return the device in functioning, well-maintained condition, in its original packaging, with all original contents and materials
You must provide a proof of purchase (e.g., receipt, gift receipt, shipping invoice, etc.)

You can return your product (with the above items) at any Bosley office or call customer service at 888-808-6654 for an RMA (Return Merchandise Authorization) number and return instructions. Returns will not be processed without an RMA number.

If you return merchandise that does not meet the conditions of the return policy (beyond normal wear and tear), the item(s) will be sent back to you and no exchange or refund will occur. Once the returned device has been received, the items will be inspected for quality and condition and confirmed that it is functioning and in a well-maintained condition, your refund, less restocking and any additional fees, will be issued. Returns must include all original contents, packaging, and materials to be eligible for a refund.

RETURNS AND EXCHANGES BY MAIL

If you return or exchange a product by mail, the cost of return shipping will be at your charge and will not be reimbursed by Bosley. We recommend that you ship your package with a carrier that can provide tracking and insurance. Please provide your current mailing address and make sure that your return address is legible and accurate. Bosley will not be held responsible for undeliverable merchandise or packages lost in transit.

MANUFACTURING DEFECTS, MALFUNCTIONS OR OTHER TECHNICAL ISSUES

You may exchange a product for another due to manufacturing defect, malfunction or other technical issue, provided you followed the manufacturer’s instructions (e.g., registration of product, use in accordance with instructions). Products will not be exchanged when damage is due to ordinary wear and tear, misuse, or accidents.